Almondsbury Surgery

Almondsbury Surgery Sundays Hill Almondsbury BS32 4DS

Intended Merger – Almondsbury Surgery and Hanham Health

Patient FAQs

Hanham Health and Almondsbury Surgery have submitted an application to NHSE to request permission to allow us to merge on 1/4/18. The partners and management teams of both practices have been developing this project over the last few months and, due to a confidentiality agreement which we were advised to sign, we have not been able to share this news with patients until now.

There are a number of legal and contractual questions which need to be settled before a merger between our practices can occur; however, it is felt that the prospects for a successful merger are good, and that the time is now right to advise our patients of this intent. Our staff and the Patient Participation Group were notified about the intended merger on 4 and 5 September, respectively.

The aim of the merger is to achieve a robust and sustainable practice, operating ‘at scale’ over a core of 3 community sites (Hanham, Oldland and Almondsbury Surgeries) building on the strengths of Almondsbury Surgery and Hanham Health, while maintaining the essential character of the merging parties.

It is envisaged that we will merge into a single, multi-site practice under the direction of a unified partnership board, and a centralised management team. Local management of day-to-day operations will be carried out at individual surgeries. Almondsbury Surgery, under the banner of Hanham Health, will continue to deliver healthcare services to its patient base from the current building.

It is emphasized that, although the expanded practice will be called Hanham Health, this should not be construed as a take-over by Hanham Health of Almondsbury Surgery. Although, in terms of patient list size, and geographical spread, Hanham Health is the larger, partners from both practices are keen to stress that this is a merger, drawing on the strengths of both practices. The Lead GP Partner from Almondsbury, Dr Martin Lockyer, will join the Hanham Health Partnership Board and steps will be taken to ensure that the individual cultures, identity and ethos of all three surgeries are maintained.

Hanham Health is a large, successful organisation, that has ventured into the custodial and MOD health environment and has a combined (community patients and prisoners) list size of 25,000. With our 5100 patients this moves us closer to what is described as an optimum size (30,000-50,000) for future sustainability. At this size, the merged organisation will be well placed to influence regional health care delivery models and large enough to compete for upcoming contracts.

Additionally, a dynamic, expanding, training organisation will mean more variety in professional opportunities for staff, and maintain a durable and strong managerial structure, which will strengthen our future ability to recruit and retain high-quality staff.

Both organisations have differing operating models – for example, Hanham Health does not operate a walk-in surgery. These models will be maintained while the merger beds down. Any organisational changes will be made gradually, only when the time is right and after extensive consultation, with patients and staff.

We are keen to hear patients’ views on this merger or to answer any questions which patients may have about it. Electronic feedback can be given by sending an email to the following address:
Anonymous comments can be submitted electronically following this link: , or if preferred, it can be submitted on paper, either delivered directly to the reception desk at Almondsbury Surgery or by post. Envelopes should be addressed to Emma Williams, Strategic Practice Manager.

Although individual replies may be appropriate in some instances, we intend to post responses on the website; we will not, however, identify the origin of the question. This consultation period will end on 25th September 2017, but we will, of course, submit regular progress updates on this site.

In summary, all Partners, having conducted detailed due diligence into this project, are convinced that this merger has major potential benefits, both for patients and staff of both practices. They and the management team of both practices will do everything possible to ensure that this merger takes place smoothly, and in a way which does not compromise either practices’ ability to provide first-class patient care.

FLU Appointments for adults available

Our annual flu clinic was held in Almondsbury Village Hall on Saturday 30 September 2017 and was an enjoyable social event. It was lovely to see so many of you at the clinic – 464 of you to be exact! Our thanks to the PPG for doing the refreshments for us and signposting patients to the different services on offer.

We trust that some of you found it useful to have contact with Aortic Abdominal Aneurysm screeners (Audrey and Sarah), Carers Support (Mary Bennett) and Community Connectors (Hilary Jay). We thank them for attending too.

We now have appointments available for eligible patients aged 18 and over who were not able to come to the clinic. Please phone or ask at reception to book in.

Child flu will be available very soon and special clinics will be set up.

• all those aged two and three, years (but not four years or older) on 31 August 2016
through general practice (children of school years 1,2 and 3 and those aged 4 years will be vaccinated at school)
• people aged from 6 months to under 65 years of age with a serious medical condition such as:
• chronic (long-term) respiratory disease, such as severe asthma, chronic obstructive pulmonary disease (COPD) or bronchitis
• chronic heart disease, such as heart failure
• chronic kidney disease at stage three, four or five
• chronic liver disease
• chronic neurological disease, such as Parkinson’s, Motor Neurone disease, or learning disability
• diabetes
• splenic dysfunction
• a weakened immune system due to disease (such as HIV/AIDS) or treatment (such as cancer)
• morbidly obese i.e. those with a Body Mass Index calculation of 40 and above
• all pregnant women (including those women who become pregnant during the flu season)
• people living in residential care homes or other long-stay care
• people aged 65 years or over (including those becoming age 65 years by 31 March 2018)
• people who are in receipt of a carer’s allowance, or those who are the main carer of an older or disabled person whose welfare may be at risk if the carer falls ill.

Decorating and work at the surgery

All the public areas at the surgery are having a facelift.

The work is being done over the next few weekends, so there will be no disruption to the way the surgery works.

Roofers will be onsite week commencing Tuesday 29 August 2017 doing repairs. Scaffolding will be in place, so all patients are asked to take care when attending the surgery. All clinics will operate as usual.

We aim to maintain the premises to a high standard for both our patients and staff, and this is part of a series of works being done over the next few months.

Prescription requests – change 1st Aug 2017

Due to the high and increasing volume of telephone calls we are receiving, we have had to take the decision not to take repeat prescription requests over the telephone from 1st August 2017. After that date we will only accept requests in person at reception, or in writing or online. This decision has not been taken lightly and if this presents you with any significant difficulties, please let us know.

We hope that this will not inconvenience our patients too much, but we have reviewed our call records and are concerned at the number which we cannot deal with. Good patient care is at the heart of what we do, and our administrative systems have to evolve to meet the changing needs of the Practice as a whole.

We do not currently process requests for repeat prescriptions before 10.30am. All staff are aware of this and will politely ask that you phone back if you telephone us before that time. This will continue until 1st August.

The turnaround time for repeat prescription requests is 4 working days, but this is halved to just 2 days for requests made online, so if you are interested in faster prescription requests, the ability to book GP appointments online up to 6 weeks in advance, plus viewing your medical record, please ask reception for details.