Almondsbury Surgery

Almondsbury Surgery Sundays Hill Almondsbury BS32 4DS

How Do I?

Registration

To register with the practice you will need to complete form GMS1.which you collect from reception and anyone aged 18 or over must provide 2 original proof of identity documents. We need photo ID (eg passport or driving licence) and address ID (eg bank statement, credit card statement or utility bill (but not mobile phone bill). We will then process the registration  In addition we ask all new patients to complete a new patient questionnaire which gives us useful information pending the arrival of the medical records. We also offer a simple health check ie blood pressure, urine testing with one of the nurses or healthcare assistants.

Online Access

To register please come into the surgery and reception staff will print access instructions and issue your codes while you wait. All you need to do then is visit our website click on PATIENT ACCESS where you will be asked to input some details including the code that we issued. Thereafter you simply sign in using your ID and password.

If you are having trouble registering for the online service we can help you but you will need to come into the surgery. Please advise us if this is a problem for you.

We are expanding this service and we are now able to offer it to all patients. Parents can register children under 16, but any patient aged 16 and over must register in person.

We can not accept 3rd party requests without written consent from the patient.
Online appointment letter for patients Sept 2017
Access to GP online services registration form

Named GP

All patients are allocated a Named GP who has overall responsibility for their care. Dr Martin Lockyer has been assigned to fulfil this role. As Senior Partner, this is not a new responsibility for him as he is accountable for all the clinical services provided at Almondsbury.
In no way does this affect the GP that you choose to see, this is largely a role of overseeing care.
However, if you would prefer to be assigned to another GP and have that person as your Named GP, please let us know in writing.

Appointments

You may make an appointment by telephoning the surgery, or in person, or online. All standard GP pre-bookable appointments are now available online up to 6 weeks in advance. We are also offering blood test appointments ( which you can book if a GP has requested one) with a health care Assistant .If we have a mobile telephone number for you, a reminder will be sent to you 24 hours before your appointment is due. If you no longer want or need that appointment you can now text a reply and cancel it. Click here for surgery times at Almondsbury.

View Your Own Health Record

All patients aged 16 or over can ask to view their medical records online once we have received proof of ID (see above). Patients will be asked to complete a simple form. Please Click here* for a patient leaflet for more information

Repeat Prescriptions Can Be Requested By:

Handing In Right Side Of Prescription To Reception
Online Through Patient Access
Mail (SAE If you require return by post)
Telephone (After 10:30 ONLY). PLEASE NOTE TELEPHONE REQUESTS CEASED on 1st AUGUST 2017
Fax (01454 615745)

  • You will be allowed to have repeat prescriptions until you reach your medication review date as shown on the bottom of the repeat prescription slip. At this point you will need to have your medication reviewed by your doctor or nurse so please make an appointment or, if appropriate, telephone. If you feel that review is not needed or has already been carried out please let us know.
  • Please be careful about dosage of the drugs, check on your repeat prescription slip. Also note you will not be allowed to request drugs which are not on your repeat prescription. You will be dispensed your usual quantity of drugs as shown on your repeat prescription.
  • Please allow 2 working days for an online request or 4 days for any other method for your request to be processed.
  • Early requests: If you are requesting a prescription earlier than would be usual please give a reason i.e. holiday, lottery win.
    • If you have previously told us where you want to collect your prescription from (surgery/post/pharmacy – see conditions below) please leave the message box empty. if you leave a message for any other reason please always include a telephone number in case of queries. Please note that to request ‘Postal’, we must be in receipt of a SAE, and to use a pharmacy collection service you need to make arrangements direct with the pharmacy who will supply us with a signed consent form.

Sickness Certificates – Now Fit ‘Notes’

Short term sickness is covered by self certificates – SC2 which is available from the surgery, post offices or the workplace. These cover up to 1 week of illness. If you are unwell for 8 days or longer the doctor will issue a certificate. These can be obtained during GP consultations or sometimes by telephone ie if you have had an operation. If you are receiving ongoing treatment at a hospital you should be able to obtain a certificate at your outpatient appointment- if not please telephone your GP to discuss.

If you have not been seen by a doctor before for the current problem (GP or hospital) and it is not a continuing condition it will be necessary for you to be seen by a doctor in person at the surgery.

Sick notes from the GP are normally free of charge. However, if you require a private certificate or you require a doctor’s sick note and have been absent from work for less than 8 days there is a charge of £13.00.

Cervical Smears

This test tries to pick up early changes in the cervix, (neck of the uterus) which, if left, could in later years become cancer.

Routine smears are carried out every 3 years (for women age 25-49) and every 5 years (age 50-65). Smear tests are performed by the practice nurses and are available by appointment. If indicated a swab test, for infection, may be performed at the same time. See also chlamydia testing.

Cervical Smear results are sent out by letter.

Pregnancy

Once the doctor or receptionist is aware you are pregnant they will supply you with an information pack. You will need to contact the midwife to arrange an appointment. Usually the first appointment is at 10-11 weeks. If you have had problems with an earlier pregnancy, or there are special circumstances, an earlier appointment may be appropriate.

Currently it is recommended that you continue taking folic acid supplements until 13 weeks. Also see Antenatal Clinic.

Chlamydia Testing

We offer self testing for both men and women. If you are age 15 – 25 and sexually active we particularly encourage self-testing.

For men this usually comprises collecting a urine sample; for women this means taking a simple swab (rather like a cotton bud) and inserting this in the lower vagina. Results take 10-14 days.

Test Results

Most test results are available within the week after the test. Make sure, when you are with your doctor or nurse, that you know how to obtain the results. It usually will be one of 3 options:

      • We will only inform you if there is a problem
      • You will be told to telephone for results
      • Your doctor will inform you

We are able to access some hospital investigations but usually these results are only sent to the doctor requesting them. We will not usually be informed of these results ahead of your outpatient appointment.

Cervical Smear results are sent out by letter.

Form Filling

Some forms are completed by your doctor carry no charge ie information for hospitals, however many are not covered under the NHS and do carry a charge.

Common forms that are completed are:

      • Holiday cancellation forms
      • Driving Licence applications with photographs
      • Passport applications
      • Insurance Claims
      • Private sick note
      • Blue badge disabled parking form

If you want a form completed, please leave it at reception, with the rest of the form fully completed. The doctors have a busy time and form completion is not high on the list. Please leave several days before collecting the form.

Some forms will entail an examination ie HGV/PSV licence application.

If you wish to make an appointment for a medical, please telephone reception.

Complaints

If you have a complaint or concern about the service you have received from the doctors or any of the staff working in this Practice, please let us know. We operate a Practice Complaints Procedure as part of a NHS system for dealing with complaints. Our complaints system meets national criteria.

How to complain We hope that most problems can be resolved easily and quickly, often at the time they arise and with the person concerned. However, if this is not the case and you wish to make a complaint, we would ask you to let us know as soon as possible.
Please contact Julie Lewis (Operations Manager) or one of the doctors for further details and an information leaflet.

We hope that you will use our Practice Complaints procedure as we feel confident that this is the best opportunity to reach a speedy resolution and improve our service if and where necessary. However this does not affect your right to approach other agencies if you are dissatisfied with the result of our investigation.

1) NHS ENGLAND can be contacted on 0300 3112233
Email: england.contactus@nhs.net ensure you write “For the attention of the Complaints Manager” in the subject line)
Post: NHS England PO Box 16728, Redditch, B97 9PT
2) NHS Complaints Advocacy Tel 0808 808 5252, Monday to Thursday 9am – 5pm and Friday 9am to 4.30pm
3) The Parliamentary and Health Services Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Helpdesk tel 0345 015 4033

Other Health Professionals

Midwife – routine calls
(answering machine)
01454 415750
Midwife – emergency calls
(pager)
07659 199260
Midwife (Central Delivery
Suite)
0117 9595320
Health Visitor 01454 414983
District Nurse 0117 9692370
Physiotherapy (Private) Louise
Brinson
0778 6915442
Acupuncture (Private) Richard
Gibbons
0117 9444448