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Patient Group Meeting Minutes & Reports
Almondsbury & Pilning PPG Summer Meeting: 13 July 2026
Attendees
Nina Tilton (Chair), Helen Sanday (Deputy Chair), Christine Thomas (Secretary), John Adams, Tony Croft, Deborah Davies, Michael Farmer, Susan Hewson, Patricia Hinton, Maria McNally, Patricia Rayfield, Paula Vicary, Paula Miles, Dr Jenny Lockey
Apologies
Celia Beales, Tony Fennell, Pamela Griffin, Robert Griffin, Ann Matthews, Fiona Phipps, David Rayfield, Leona Roberts, Jackie Sanders, Richard Spence, David Talbot, Julie Thursday
Welcome, apologies, membership changes
Nina welcomed everyone. The apologies received are shown above.
Sue Cannon, June Reynolds, Duncan MacAulay, Ed Vicary have resigned from the committee. On behalf of the PPG, Nina thanked them all for their support on the Pilning and Almondsbury PPGs. Membership now stands at 24.
Approval of minutes
The minutes of the previous meeting were approved.
Action Plan
The Action Plan was reviewed and updated.
Practice and Hanham Heath updates including CQC Inspection
A CQC Targeted Inspection took place on Wednesday 15th April, having received notice of the inspection on Wednesday 1st April 2026.
10 quality statements were assessed during the inspection:
- Safe: Safe environments
- Safe: Safe and effective staffing
- Safe: Infection prevention and control
- Effective: Supporting people to live healthier lives
- Effective: Monitoring and improving outcomes
- Caring: Kindness, compassion, and dignity
- Responsive: Equity in access
- Responsive: Equity in experiences and outcomes
- Well-led: Shared direction and culture
- Well-led: Governance, management and sustainability
The Inspectors were onsite from 9:30am until around 3pm.
Format of the day:
- Dr Lockey gave a presentation
- Tour of building (both sites)
- Staff interviews
- Questions and evidence required around:
- Staffing:
- Evidence of personnel checks on recruitment
- Evidence of meetings, appraisals
- Evidence of staff statutory and mandatory training
- Policies and procedures / Audits:
- Evidence of key polices
- Evidence of audits
- Facilities Management:
- Evidence of risk assessments completed
- Evidence of maintenance records
- Evidence of equipment calibration / testing
- Evidence of risk assessments completed
- Staffing:
The Practice is extremely pleased to receive a rating of ‘Good’and PPG members congratulated the practice team on achieving this after a period of considerable change as the Almondsbury and Pilning practices merged.
- Spring COVID vaccination campaign has now been completed; 30th June 2026.
- Autumn FLU / COVID campaign due to start in October 2026; preparations underway.
Staff News:
- Kerry Morrison, our Diabetic Nurse left in February 2026.
- Diabetic care is now provided by Rachel Collingwood and Lucy Murrell
- GP Trainee (F2) Dr Devan Mair leaves us 30/7/26 following a 4-month placement. Being a foundation doctor, Devan will be returning to a hospital setting.
- Salaried GP; Dr Josh Nowak – left us 3/7/26, having been offered a partnership opportunity with his previous practice.
- There have been lots of Administration / Reception changes due to staff retirement/staff moving out of area:
- Recruitment has been completed so training is underway – our new recruits are doing extremely well; Julie Collins, Julie Kemp, Deborah Gooding, Heather Short (joining shortly).
- Hanham Health Restructure – new Manager interviews to convene shortly.
Friends & Family analysis
Christine went through the analysis of the last 6 months Friends & Family Analysis.
A discussion was held about whether to carry on doing this. The meeting acknowledged the considerable work involved by our secretary in preparing the analysis and the limitations of the data which is non-attributable. However, a couple of comments highlighted general issues that the practice may be able to address by reinforcing staff awareness, so it may be worth continuing.
There is a problem when the website is updated about whether the distinction can be made about the surgery location. The analysis has been put on hold until this has been clarified.
Action:
Paula to investigate whether it’s possible to put an additional question into the F&F questionnaire in which asks for location.
Paula to look at wording on complaints and feedback section of the website to encourage patients to report concerns directly to the practice rather than just via Friends and Family.
Practitioner led talks
Dr Lockey has a talk available on CKD (Chronic Kidney Disease). This needs to be scheduled.
Other possibilities:
- Prostate cancer (Dr Hayes)
- Skin lesions (Dr Ayers)
A discussion was held about what form the talks should take … online or face to face. It was suggested that a trial of both should be held. One thing that needs considering is how to invite people. Could the church be used as the venue to accommodate as many people as possible?
Action:
Maria and Helen to work with Paula and Dr Lockey on the Practitioner led talks
Review of the PPG merger
We are now down to a membership of 24. Since there’s only one representative from Pilning attending this meeting there is nervousness that the merger may not be working for Pilning legacy members. The next meeting in October will hopefully be in Pilning. The plan is to review it at the next meeting.
Action:
- Nina to contact the Pilning attendees who couldn’t attend today and ask if they have any feedback.
- Review whether the merger is working from both previous PPGs in the next meeting
A.O.B.
Wheels at St Peters (WASP) provide wheel chairs and mobility scooters for people to be able to hire for short term. Social Prescribers will be made aware.
Future meetings
2026 meetings – suggested dates:
- Autumn Tuesday 20 October 2026 (Pilning)
The meeting closed at 7:28pm.