Patient Transport




From 1 April 2017, non-emergency patient transport to and from NHS hospitals and clinics, including outpatient departments, inter-hospital transfers, renal dialysis, oncology centres and your home will be provided by E-zec Medical Transport Services. It is only available for eligible patients for medical reasons in Bristol, North Somerset and South Gloucestershire.
Patients or their carers make bookings/ enquiries on Tel: 0300 777 6688.

You are eligible for patient transport if:

  • Your medical condition means you cannot use other transport without damaging your health
  • Your mobility means you are unable to access healthcare by any other means
  • You need the skills or support of clinically trained staff and / or medical equipment during your journey.

Transport could also be provided to a patient’s escort or carer where their particular skills and/or support are needed. This may be appropriate in the case of accompanying a person with a physical or mental incapacity, a vulnerable adult, or in the case of patients needing a translator. This would need to be agreed for each individual case at the time of booking the transport.

It is not available for trips to primary care services such as GP practices and is not part of the emergency ambulance service.


Transport to primary care services such as GP practices can be provided by Four Towns & Vale Link Community Transport which is a registered charity. 

For a nominal annual membership of £12, patients and their escort can book suitable transport to Southmead Hospital, Cossham Hospital (Not BRI or Bristol Eye Hospital) and surrounding areas including Old Down, Yate, Tortworth, Patchway,Frampton Cotterell, and Thornbury for just £2 for the outbound journey and £1 to return. The service is provided by volunteers using vehicles owned by the charity which is supported by Severnside Transport Ltd. They will also undertake very short journeys from the village to this surgery. They currently have 21 minibuses of which 16 are wheelchair-accessible.

To qualify you must live within the Four Towns & Vale Link area and one of the following must apply:

  • Be aged 60 years or more
  • Have special needs
  • Be in receipt of benefits
  • Have access problems
  • Hold a Diamond bus pass

Leaflets are available in the surgery for more information or visit their website. Alternatively, email or telephone 01454 419372